This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

WHAT DOES THE QUALIFICATION COVER?
Topics include:
• Principles of customer service delivery
• Developing and improving the customer service process
• Principles of impact on customers expectations
• Legislation

Course Duration: 105 Guided Learning Hours (1 day classroom based)

Assessment Method: Portfolio of evidence

Cost: £600.00 (inc. VAT)

Course dates: Click on preferred date button below to access the booking form.

Please contact the office for course dates in 2024

This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments. It forms both the knowledge and competency requirements of the SASE Framework Advanced Apprenticeship in Customer Service and can also be taken on a stand-alone basis.

WHAT DOES THE QUALIFICATION COVER?
Topics include:
• Supporting customer service improvement
• Using service partnerships to deliver customer service
• Negotiating in a business environment
• Customer Relationship Management (CRM)
• Business innovation and growth

Course Duration: 289 Guided Learning Hours (1 day classroom based)

Assessment Method: Portfolio of evidence.

Cost: £950.00 (inc. VAT)

Course dates: Click on preferred date button below to access the booking form.

Please contact the office for course dates in 2024